Senior Controls Support Technician–Beaverton, Oregon
LSI Industries Inc. is a premier provider of industrial and commercial lighting and graphics products. Headquartered in Blue Ash, a northeast suburb of Cincinnati, we have been named one of Forbes Magazines “Best 200 U.S. Small Companies” five times since becoming a public company. For additional details about our organization, we encourage you to visit us on the web at https://www.lsi-industries.com and click on “About LSI”.
Summary:
Seasoned customer service technician to support our controls division with work in site commissioning primarily of wireless controls, issue resolution, troubleshooting, and post implementation support.
Professional will be located in Beaverton, Oregon with our controls division. Most work will be done from the office, but occasional work from home outside work hours and onsite visits may be required. The SR. Controls Support Technician will be expected to serve on continuous improvement teams, help reduce issues and improve the value stream.
Essential Duties and Responsibilities:
- Must have 5 plus years of customer facing support in software or electronic systems. Lighting controls is preferred.
- Computer record keeping and reporting (CRM, electronic documentation, issue tracking/resolution).
- Manage the commissioning of sites from beginning to end including training and presentations. Offer continuous improvement suggestions to improve the support technician role and in the end, the customer experience.
- Serve as a leader in taking control of the commissioning and support parts of our value stream, optimizing the customer experience with a high level of attention to detail to ensure no mistakes are made.
- Excellent phone presence with the technical knowledge to help calm and explain a complicated system in easy to understand terms.
- Conduct yourself in a professional manner
- Experience in not only serving as a customer service agent, but demonstrating work in making change that improves the customer experience.
- Provide CSR related process documentation and training.
- Assure consistency in process methods. Continuously drive process, value, productivity and customer-experience improvements.
- Review and approve RMAs, credits, sales rebills, and commission adjustments.
- Be proficient in One World and become Salesforce.com Power User.
Some travel (5-10%) required to assist channels and coordinate with LSI Lighting in Cincinnati, OH or visit job sites.
Salary is commensurate with background, experience and education. The position is located in Northern Cincinnati and unfortunately, there is no relocation assistance available. However, we offer an excellent benefits package. Qualified candidates should submit a confidential resume and a cover letter including salary requirements in a MS Word format to: [email protected].
EOE/Drug-Free/Smoke-Free workplace