Job Summary:
WAC Lighting is looking for an Inside Sales Lighting Services Specialist to add to our Sales Team in our Port Washington, NY Global Headquarters. In this role, you will be an integral part of supporting our clients through customer service, technical support, and as a resource to the outside Sales Team to drive business development.
Major Duties and Responsibilities:
- Be available to the customer and sales representatives for accurate and timely information about prices, product availability, logistics, and published product specifications in an accurate, efficient and courteous manner.
- Managing day-to-day transactions as assigned by the Territory Manager or assigned accounts via phone or email.
- Following up on previously quoted business to increase and drive business development.
- Working with the Territory Manager and Sales Reps on negotiating with customers on due date, and other commitments.
- Coordinate sales plan and strategy with outside Sales Reps and management.
- Developing a solid understanding of our customers to proactively exceed their expectations and needs.
- Monitoring in-process orders to ensure on-time delivery.
- Support the order fulfillment process by working extensively with Outside Sales Reps, Production personnel, Customer Service, Credit, and Shipping.
- Prospecting new business by developing strong relationships with assigned accounts, and key customers.
- Preparing sales reports and trend analysis for management and customers
- Work in a team environment while acting as a customer liaison by providing exceptional professional level customer service.
- Handle technical trouble shooting for our products – Includes controls, installation, compatibility, and lighting.
- Effectively manage multiple projects and assignments through completion.
- Maintain a high level of product knowledge while focusing on generational changes and new product releases.
- Manage the integrity and accuracy of the sales database and SAP business management system.
Requirements:
- Minimum of 4 years’ experience working directly with customers, preferably in a call center environment with a focus on business development.
- Superior customer service skills in sales/customer service or within the manufacturing industry.
- Strong interpersonal, analytical, verbal and written communication skills.
- Ability to interact and communicate with individuals at all levels of the organization.
- Attention to detail in composing materials, establishing priorities and meeting deadlines.
- Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks/demands and get results.
- Work independently, at times under pressure
- Strong negotiation skills
- Professional presentation and written communication skills
- Strong organization and project management skills.
- Computer literacy in a variety of computer software applications – SAP a big plus, with the ability to learn new computer software programs
Benefits:
We recognize people as our most valuable asset. Our competitive salary and benefits package includes: paid time off; medical & dental coverage (including family coverage), vision, life, 401(k); tuition assistance; and continuous training and development.
About WAC Lighting:
Celebrating over 35 years of business and significant growth, WAC strives to be the most recognized and respected lighting fixtures company in the industry. We offer innovative and quality products and provide extraordinary customer service. We are an entrepreneurial company offering excellent career and growth opportunities. For more information, visit our Web site, www.waclighting.com
Sustainability:
We strive every day to develop sustainable lighting by maximizing the aesthetic quality of today’s interior environment while minimizing the impact on our world’s precious natural environment. To achieve this goal, we are developing luminaries that deliver the finest quality of light with the most energy efficient lamping and optic technology available. We acknowledge our responsibility to raise the standards for how lighting quality is provided.
For immediate consideration, please e-mail your resume to: [email protected] Please note salary history on your cover page. Given the high volume of responses, only qualified candidates will be contacted. WAC is an Equal Opportunity Employer. M/F/D/V encouraged to apply.