Field Service Technician - Lumenpulse

Position:  Field Service Technician

A Leading Light:
The Lumenpulse Group is a leading manufacturer of LED lighting solutions for commercial, institutional and architectural applications. Founded in 2006, the company has earned many awards and recognitions, including several Product Innovation Awards (PIA), three Next Generation Luminaires Design Awards, a Red Dot Product Design Award and a Lightfair Innovation Award.

The Lumenpulse Group has more than 600 employees worldwide, with Corporate Headquarters in Montreal, Canada, a US Headquarters and Global Technology Development Center in Boston, Massachusetts, and offices in London and Manchester (UK), Paris (France), Vancouver (Canada) and Florence (Italy).

Spotlight on Your New Challenge: The Field Service Technician provides field project support to ensure that specified Lumenpulse products meet or exceed the requirements of a wide variety of architectural lighting projects.  A wide range of technical support activities will be required from field project coordination, to system commissioning and programming and end-user training in addition to providing remote technical phone support. Additionally, internal technical training and support will be provided to more junior members of the support team. The travel requirement for the position is expected to be approximately 80% of the time for onsite project field services, the remaining 20% will be used to document onsite services and provide remote technical support to installing project.

Your Responsibilities

  • Works with our customers and our Sales Representatives to understand the requirements of projects thereby providing the appropriate onsite commissioning and technical support to ensure all objectives are met.
  • Offers technical assistance to the customer throughout the commissioning and programming process. 
  • Act as the factory representative to successfully commission and program Lumenpulse's projects. Work closely with the Technical Project Manager and Application Engineering team to coordinate a successful project from beginning to end. Coordinate installation of lighting control systems
  • Participate in project mock-ups onsite or in house
  • Participate in regular project status meetings ensuring that the Post Sales team and Director of Post Sales Services is well informed of project status.
  • Ensure technical and manufacturing coordination on large scale projects.
  • Ensure timely and technically correct coordination with any 3rd party integrators. (Show programming, Control Systems)
  • Provide after post sales technical support services whenever needed.
  • Conduct project post mortems and create recommendations
  • Provide training to Agents and Integrators.
  • Assess training needs and provide Application/Sales Engineer training.
  • Recognize areas for process improvement and develop plans for implementation.
  • Take charge, upon request, of certain special projects.

Education & Experience

  • Bachelor's degree (B.A.) from a four year college or university in Lighting, Engineering, Theatre or Design
  • 4+ years experience with lighting controls and/or building management systems design, specification and installation support
  • 6+ years of relevant experience with a minimum of 5+ years specifically as a hands-on technician. Any exposure to Lighting design, LED technologies and/or lighting project application engineering would be a plus

Qualifications & Skills

  • Significant experience with  lighting controls protocols (DMX, sACN, RDM, 0-10v, DALI)
  • The ability to work as a team and troubleshooting light systems and contractor installations.
  • Strong written and oral communication skills
  • Ability to read and navigate construction documents.
  • Experience with Microsoft platform business software. I.e.: Excel, Word, Outlook.
  • Comfortable in the dynamic atmosphere of a high-growth, product organization with a rapidly expanding customer base.
  • Experience at working both independently and in team-oriented environments.
  • Ability to define problems, collect data, and to interpret an extensive variety of technical information in mathematical or diagram form with the resultant conclusions then being comfortably presented to both Lumenpulse management as well as customers.
  • Can easily conform to shifting priorities, demands and timelines as a result of well-developed analytical and problem solving capabilities.
  • Approximately 80% travel requirement
  • Customer service excellence is part of your priorities and values

See Yourself in a New Light!
There’s never been a better time to join the Lumenpulse Group! As a growing leader in the LED lighting industry, we’re looking for dynamic, ambitious individuals, who are not afraid to think outside the box or contribute to a fast-paced, collaborative environment. The Lumenpulse Group offers competitive compensation and benefits packages, with full health, dental, vision and long-term disability and life insurance, 401(k) matching, flexible hours and commuter benefits. Mentoring and on-the-job training is also offered to all employees.

Interested and qualified candidates should apply at: