Field Service Engineer- Kenall

As a proud advocate for manufacturing in the U.S.A., Kenall has become a champion in developing advanced lighting solutions, systems and controls for high abuse, transportation, security detention, and sealed enclosure for healthcare, cleanroom, containment and food processing environments. Kenall has an open position for a Field Service Engineer.

The Field Service Engineer will coordinate the expeditious evaluation and resolution of field problems by the following: Manage all Field Performance Evaluation (FPE) paperwork; execute shipment and Return Material Authorization (RMA Repair & Return); assist with other Applications Engineering functions.  Additional responsibilities include: 

RESPONSIBILITIES:

  • Coordinate the expeditious evaluation and resolution of field problems:
    • Incoming reports, inquiries, complaints, etc.
    • Replacement materials
    • Shipment and return of required samples
    • Report activities to concerned parties
    • Follow up to ensure necessary action
    • Make “field  trips” if needed
  • Resolve product problems
  • Maintain complete documentation:
    • FPE Log and summary reports
  • Execute Return Material Authorizations (RMA Repair & Return) for field related issues.
  • Monitor replacements or recommended fixes supplied as needed.
  • Perform problem investigations and evaluations as needed.
  • Act as liaison between the field and Kenall
  • Stay current on software and recommends and implements improvements to Kenall’s system.
  • As situation indicates, may actually work outside of normal paperwork system including hands-on fabrication or assembly to create prototypes for recommended field work.
  • Assist with other Applications Engineering functions as requested.

QUALIFICATIONS:                                                                           

  • 4+ years’ experience working in a field service engineer, applications engineering, post-sales support position or related experience
  • Must be able to travel at least 25% of the time and as needed
  • Demonstrated ability to display strong customer service and technical skills
  • Strong electrical and mechanical aptitude required
  • Strong knowledge of lighting and lighting products a strong plus
  • Strong written and verbal English communication skills as required to discuss training, general direction and other position-related tasks.
  • Must be professional in appearance and attitude and possess the ability to work in a professional manner with customers, vendors, and employees at all levels.
  • Computer literate including Microsoft Outlook, Word, Excel, etc.

Committed to advancing the state of lighting, Kenall is an established organization with a proven track record of excellence and great corporate culture. If you share our drive, professionalism and enthusiastic spirit and would like to be a part of a growing organization, we would like to hear from you! 

Apply online at:  https://goo.gl/IFuZ71