LOCATION: Northeast and Southern USA
DESCRIPTION:
Echelon seeks an enthusiastic and energetic Field Sales Engineer to provide pre- and post- sales technical support for Echelon software and hardware products in the United States. The Field Sales Engineer interacts with our customers and partner firms throughout the sales, solution definition, pilot testing, training, and deployment cycle. The Field Sales Engineer is a detailed solution expert and provides product feedback and well qualified product enhancement requests to the product development group. It is a high demand, innovative and energetic environment anchored by the history of culture and values at Echelon. We pride ourselves on cutting edge solutions that speak our brands’ value to Echelon customers.
Responsibilities:
- The Field Sales Engineer works internally and externally with various functional groups to deliver solutions and forward looking plans, educate customers and partners, define and coordinate services as necessary to ensure successful deployments and a strong customer relationship.
- Assists customers and partners in defining the exact design and technical configuration and customization of products as well as any application or partner solution integration as required by the customer, through implementation, installation, start-up, and commissioning of deployments.
- Analyze problems with nonfunctioning equipment or software applications to identify problem area(s) and recommend corrective action.
- Respond to support requests from customers regarding Echelon’s products/questions/problems.
- Provide technical support to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging software and hardware.
- Recommend solutions to customer application questions.
- Direct interaction with customers during product installations and on/off-site training.
- Instructs customers in the operation and maintenance of the system, and post-deployment interaction.
- Participate in product team meetings to provide feedback on support related aspects of the product.
Key relationships:
- Marketing, Engineering, Sales, Product Management, customers and partners.
Echelon competencies:
- Resourceful and strong collaboration demonstrated with internal team members.
- Possess high energy, drive, and a positive can-do attitude
- Ability to multi-task, prioritize and manage time effectively.
- Excellent verbal and written communication skills.
- Does the right thing. Treats everyone with respect; gets input to make high stakes ethical choices.
- Innovates, has fun, and takes pride.
Competencies:
- BS degree in Computer Science, Computer Engineering, Electrical Engineering or other technical degree.
- 5 or more years’ experience in developing and troubleshooting applications.
- Working technical knowledge in networking, wireless, software technologies, and embedded systems.
- Ability to travel frequently (75% or more) and work with Echelon customers and partners.
- Ability to accommodate time zone differences between employee’s home office and other Echelon customers.
- Good communication and presentation skills and the ability to work with minimal direction as well as in a team environment are also required.
- Excellent verbal and written communications skills required in both English and Spanish.