Customer Technical Service Representative–Aura Light

Customer Technical Service Representative — Irvine, CA

Company Overview:  For more than 85 years, Aura Light has been delivering sustainable solutions.  Today, Aura Light remains customer focused, trustworthy one stop shop for lighting solutions, with an asset light, lean organization and optimized supply chain.

Position Overview:  Aura Light is lean operation which means this position will perform a variety of tasks associated with our products and project management.  You work closely with our customers and coordination of all departments to bring a project from early on all of the way to completion.

 Responsibilities:

  • In this role, you will interact with customers, Regional Sales Managers and all departments at Aura Light.  You will identify order/project requirements, resolving conflicts between our capabilities and commitments to customers.
  • Process special product and project orders carefully and expeditiously to ensure all orders are shipped correctly.  This includes understanding the technical requirements of what is specified and reviewing and assessing commissions.
  • Act as a customer’s on-site representative.  You work with the warehouse to help with the execution of the orders.
  • Work with the Engineering in an effort to provide accurate documentation to a customer in the form of custom technical specifications.
  • Help Reps with proper documentation to keep order clarity issues to a minimum.  Coordinate meetings at Aura Light or at the customers site to ensure a specific detail are covered on all projects.
  • Provides an accounting of the value of each order if it changes in any way, and to determine the appropriate commission paid.
  • Maintain the responsibility of order management from receipt to either shipment or cancellation.
  • Provides support to other department functions when required (i.e. production control, responses to customer inquiries, filing, etc.).
  • Perform additional duties as requested.

 Requirements:

  • Qualified candidates should have a technical customer lighting experience.
  • 5 years of experience in a technical customer support/order processing role is required.
  • Knowledge and understanding of UL, DLC, Lighting Facts and Energy Star.
  • Knowledge of utility rebates
  • Attention to detail is essential along with the ability to work quickly, accurately and autonomously to get the job done.
  • Ability to multi-task and work under tight deadlines in needed.
  • Must have excellent organizational skills and the ability to retain and recall information quickly.
  • Candidate must be willing to take on additional responsibilities within the department to ensure that orders are processed as expeditiously as possible.
  • Flexibility in dealing with customers and a professional demeanor with strong verbal and written communication skills are essential.
  • Proficiency with a personal computer essential; knowledge of Word, Excel and Outlook is required.

Resumes should be sent to:  [email protected]