Customer Service Representative--Kenall

Kenall, a leading manufacturer of advanced lighting solutions for specialized environments, has an exceptional opportunity available for a Customer Service Representative.  Working together, Kenall has become a champion in manufacturing complex lighting solutions for healthcare, high-abuse, transportation, sealed enclosure and security detention environments.


Act as a liaison between the Company and its Agents in matters concerning product availability, standard pricing, order entry and status, special requests, technical information and/or assistance and other related information.  

Additional responsibilities include: 

  • Communicate with agents in matters concerning product availability, order status, standard pricing and miscellaneous technical inquiries
  • Support Regional Sales Managers
  • Receive, review and identify special product requests prior to processing order
  • Receive orders, review, compare to quotation, clarify and process change orders
  • Pursue approved submittal sheets and order releases
  • Assist with large order project management
  • Process Bills of Material’s (BOMs) 
  • Expedite orders as necessary
  • Responsible for processing all product-type orders
  • Manage assigned territory for representatives; develop good working relationships
  • Other duties, as assigned 

Position requires 3+ years of prior related Customer Service experience.  Excellent communication skills, ability to manage, prioritize and balance multiple tasks with a high level of self-initiative and dependability. 

Kenall is an established, financially stable organization with a proven track record of excellence.  If you share our drive, professionalism and enthusiastic spirit and would like to be a part of a growing and progressive organization, please forward your resume to:


1020 Lakeside Drive  

Gurnee, IL 60031


Fax: 847-360-9480

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