Customer Service Manager–Sternberg Lighting

CUSTOMER SERVICE/INSIDE SALES MANAGER

Excellent opportunity for an individual with strong leadership and communication skills as well as analytical and organizational skills.  This individual must also possess excellent problem solving skills to assist direct reports in addressing customer service issues.   Sternberg Lighting, a US manufacturer located in Roselle, IL has an Inside Sales/Customer Service Manager position available with at least 7 years of experience, strongly preferred within the lighting industry. We are an Employee Stock Ownership Plan (ESOP) organization. Our ability to be a one-stop custom solution, gives Sternberg Lighting the distinct advantage to meet or exceed our customers’ expectations and we uphold the same standards for our employees.  Come be a part of our dedicated team!

This individual manages/coordinates the activity of customer service, order entry, sales engineering/inside sales as well as resolves non-routine customer complaints and handles major problems concerning service orders, adjustments or exchanges. This individual is also responsible for the entire order creation cycle from quotation to order entry to scheduling status communication as well as manages and coordinates order structuring processes to meet customer product assembly needs while incorporating the requirements of engineering and production.  In addition, this individual oversees functional areas including inside sales/sales engineering, quotations, bid response, specification support, assembly drawing creation, order entry, order structuring (BOM, routings and job specific instructions), scheduling communication and customer service (including the RGA process).

Qualifications:

  • Lighting industry experience strongly preferred
  • Inside sales background critical
  • Excellent communication, organization and follow up skills required
  • Computer capabilities required and ability to learn new programs desired
  • Familiarity with ERP manufacturing software a plus 

Come be a part of our Sternberg Lighting team!

Please apply to this job ad via www.monster.com using keyword 156057748