Customer Service Manager–REGGIANI USA

 Customer Service Manager

Fast growing and leading lighting manufacturer seeking a Customer Service Manager to oversee a customer service and quotation department. This key role will report to the Head of Operations and have a direct effect on setting and executing policy and procedures for the customer service division.

Responsibilities include:

·         Managing 3 regional customer service representatives

·         Hiring, training and evaluating the CSR team

·         Maintaining corporate policies and procedures

·         Working effectively with all departments Finance, Logistics, Engineering and Operations

·         Excellent product knowledge

·         Provide accurate quotations to customers

·         Build strong relationships with customers

 

Qualifications:

·         Minimum 3 years lighting experience

·         Experience in CRM programs (Saleforce.com)

·         Must be assertive and work independently

·         Excellent communicator

·         Working with Excel and Word are required.

·         SAP software experience a plus.

·         Supervisory experience is required

·         College or equivalent education required

 

Required experience:

·         Supervisor: 3 years

 

Required education:

·         Associate

 

EOE

 

Interested candidates should contact Jessuin Fernandez at  [email protected].