Customer Service Manager--Birchwood Lighting

Headquartered in Orange County California, Birchwood Lighting is a leading, well-respected manufacturer of architectural grade standard, modified and custom lighting fixtures.  We are a mid-sized company with positive growth in each of our 19 years in business.  Birchwood has a sales rep network of over 50 agencies throughout the U.S. and Canada.  We are a customer driven company and the individual who joins this team will need to put the customer first. 

We have an immediate opening for a talented, self-motivated individual to head up our customer service department.

Responsibilities

  • Manage our expanding roster of customer service personnel
  • Recruit, screen, interview, evaluate and hire additional c.s.r.’s
  • Initiate systems to improve customer service
  • Must be able to train, coach and manage all front-end policies and procedures
  • Maintain the high standards that Birchwood Lighting has established in the lighting industry
  • Support outside sales reps as needed
  • Work with the quotes department, engineering, purchasing and production to achieve the common goal of satisfying the customers’ needs
  • Serves as a key resource on complex and/or critical issues
  • Reviews work performed by others and provides recommendations for improvement

Requirements

  • Detail oriented and have an eye for quality and accuracy
  • Easily adapts to changing/evolving priorities and strategies with the ability to maintain a high level of flexibility.
  • Take initiative and have a sense of urgency
  • Enjoy a creative, as well as technical, team atmosphere
  • Ability to self-motivate and self-manage
  • Strong analytical, decision-making and problem solving skills.
  • Ability to rely on experience and judgment to plan and accomplish goals
  • Ability to manage multiple assignments and work independently within deadlines

Qualifications

  • Minimum of 3 years in a similar management position
  • Great communication skills
  • Experience with MRP systems
  • Knowledge of the lighting industry is a definite plus

Compensation

Birchwood Lighting, located in beautiful Southern California, offers a competitive package, which includes paid vacation, health insurance and a retirement plan.  Salary will be commensurate with experience.

To learn more about the company check out www.BirchwoodLighting.com.

Please email your resume and salary requirements/history to [email protected].  Please no phone calls.  All applications will be kept confidential. EOE.