LSI Industries is a premier provider of industrial and commercial lighting and graphics products. Headquartered in Blue Ash, we have been named one of Forbes Magazines “Best 200 U.S. Small Companies” six times since becoming a public company. For additional details about our organization, we encourage you to visit us on the web at https://www.lsi-industries.com/ and click on “About Us”.
SUMMARY:
Manage a small office of engineers, customer and technical support, quality assurance and production associates. Assure sales growth, customer retention, and profitable transactions and deliver service as a competitive advantage for LSI Industries.
Develop and oversee customer service market team for LSI Controls, Beaverton, OR. Guide and train the CSR’s on all order related processes including project take-offs, quotes, controls submittals and occupancy sensor layouts. Determine specific processes and procedures regarding the entry and editing of orders, order management activities and telephone / e-mail communication. Develop and document continuous improvement activities that produce increased value, productivity and accuracy. Coordinate all processes uniformly among all associates.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.
- Experience in Lean Management principles.
- Develop, implement and maintain Visual Management Systems for Quotes, Submittals, Project Issues and Sensor Layouts.
- Manage flow of work from project takeoff, quote, submittal, order entry and post-sales support. Implement continuous improvement to add value and eliminate waste in all processes.
- Coordinate with LSI Lighting sales channel.
- Provide monthly business update to President of Technology.
- Proficient leader of all CSR and CSR Lead related activities as documented in CSR, CSR Lead, CS RMA Coordinator and Freight Claims processor Job Descriptions.
- Proficient in AutoCAD for senor layouts and controls submittals.
- Provide CSR related process documentation and training.
- Assure consistency among all associates in process methods. Continuously drive process, value, productivity and customer-experience improvements.
- Act as Lead training coordinator for LSI Controls Market Group.
- Primary contact for Accounting and Manufacturing correspondence and issue resolution.
- Review and approve RMAs, credits, sales rebills, and commission adjustments.
- Be proficient as One World Power User.
- Act as primary contact for One World issues reporting and modification requests.
- Conduct performance appraisal for direct reports.
- Manage assembly of control panels.
- Maintain inventory by managing periodic cycle counts; & annual inventory counts.
- Some travel (5-10%) required to assist sales channels and coordinate with LSI Controls personnel in Cincinnati, OH and Columbus, OH or visit job sites.
EDUCATION AND/OR EXPERIENCE:
B.S. in Business from four-year College or technical school; or five years related experience and/or training; or equivalent combination of education and experience.
Please send resumes to [email protected]
EOE