Applications Engineering SSL
RemPhos Technologies – Danvers, MA
Company Description
RemPhos Technologies designs and manufactures a focused line of LED modules, retrofits and luminaires for multi-family housing, hospitality venues, educational institutions and sporting complexes. We also deliver custom-designed solutions utilized in tunnels, airport runways, marine vessels and entertainment facilities.
RemPhos combines personalized service, proven product reliability, focused product design and fast lead time times in delivering a complete value-added solution to our customers.
We are currently seeking an Applications Engineering Manager, located at our world headquarters in Danvers, MA to:
- Lead our technical customer-facing activities and company-wide product reliability, certification, compliance, energy rebate initiatives, and
- Supervise our junior engineers & technicians, while interfacing with members of our sales, marketing and operations teams
Responsibilities:
• Visit key customer facilities to strategize with engineers while determining application requirements
• Provide responsive service to customers, agents and distribution as the technical voice of the company
• Provide new product training to channel partners as well as national/key accounts
• Establish and maintain current and potential customer relationships
• Prepare presentations and proposals for customized products and solutions
• Create lighting layouts for key customers using photometric software
• Follow up with customer engineers to obtain and review testing results
• Ensure resolution of major customer issues, including TQM and developing related action plans
• Assist marketing communications with product literature, application notes and manuals
• Serve as primary technical interface with industry standards and certifications groups
• Represent the company at trade shows and conferences
Necessary Skills / Attributes
• BSEE required; MSEE preferred
• 7+ years of LED lighting experience, including a specification-driven product role
• 3+ years of customer-facing experience; 1+ year serving as a FAE a plus
• Demonstrated ability to lead/supervise others
• Proven ability to understand customer requirements and present effective solutions
• Knowledge of luminaire design, components (LEDs, drivers, controls) and related manufacturers
• Excellent communication, project management and reporting skills required
• Willingness to travel up to 25%
Please forward all inquiries with the job title in the Subject Line to [email protected]; please include your resume and cover letter as Word.doc attachments. Principals only; no phone calls please.