QUOTATION / CUSTOMER SERVICE SPECIALIST

 

 

General Statement of Responsibilities:

 

Based in South Florida, Beghelli leads the life safety, energy savings and lighting industry in technology, innovation and service. We are currently seeking A Quotation / Customer Service Specialist for our Miramar location.  This position is the primary contact point for the customer into Beghelli, Inc. and as such is the primary basis of that customer's perception of the company. It is an essential role and has a critical responsibility for achieving our corporate goal of being the customer's supplier of choice. The position works with the Product Specialists and as their back-up support to ensure successful delivery of customer agreements and with each customer order. This position reports directly to the Customer Service Supervisor with a dotted line responsibility to the National Sales Manager. Working closely with our network of Representative Partners and Distributors, the Customer Service Specialist will build strong working relationships with both Customers and inter-company departments.

 

The job encompasses: researching/processing customer orders, responding to customer inquiries about product pricing, availability, scheduled deliveries, and serving as an important source of customer and product information for Beghelli Product Specialists and Purchasing. This position interacts with all departments within the company including all levels of sales personnel, management, operations, accounting, technical service and marketing support.

 

Duties include but are not limited to:

 

  • Answer and resolve all customer calls and e-mails as they relate to standard and custom orders.
  • Receive orders via email, fax, or phone to verify accuracy prior to data entry.
  • Receive, record, and process all customer complaints relating to order fulfillment, product performance, and billing errors using documented processes.
  • Review daily all open orders and communicate to the customer or appropriate Product Specialists when modifications to the customer orders or requests are required.
  • Check customer orders against available inventory and expected ship date, communicating status to customer in a timely manner.
  • Process and track all sample, quotation and product information requests
  • Oversight and management of open sales orders and direct ship purchase orders to ensure timely responses and delivery.
  • Actively participate in the promotions and sales of Beghelli products.
  • Provide excellent customer service and follow-up to assigned Representative partners.
  • Assist in expediting orders.
  • Uphold and follow all company policies.
  • Other projects as directed by the Customer Service

 

Educational and experience skills:

 

  • Minimum 2 years experience in Customer Service/Order fulfillment in a distribution/manufacturing environment.
  • Associate Degree in a business related or technical major, or equivalent combination of experience and education preferred
  • Technical Lighting or electrical experience preferred.
  • Ability to converse effectively with all customers via phone and email with a courteous, friendly attitude.
  • Keen attention to details, ambitious and goal oriented.
  • Excellent time management and organizational skills.
  • Ability to follow Customer Service protocols and procedures.
  • Working knowledge of computer operation and data entry
  • Fluent written and spoken English
  • Basic problem solving skills
  • Essential math skills including the ability to calculate discounts, interest, commissions, proportions, percentages, and volume.
  • Basic skills in MS Word, Excel, PowerPoint, and Outlook. Able to navigate on the Internet.
  • Team player

 

Please note: this job profile identified the general duties and minimum level of skills required to perform this job.  It is not intended to represent comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned as Customer Service Specialist.  This job profile does NOT alter the at-will employment status and it does NOT create an employment contract, implied or otherwise.

 

 

Beghelli offers a competitive benefits package,  medical coverage, and retirement and advancement opportunities.   If you are ready to become part of an energetic, professional team, please forward your resume to:

 

Irene Franciscono

Beghelli USA

Fax: 954.442.6655

e-mail: irenefranciscono@beghelliusa.com